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Product Design | Fall 2019 - Fall 2020
Project Overview
Carriage project was done in collaboration with CULift, a pre-arranged shuttle service designed to help provide access to classes and on-campus activities for students with temporary and permanent disabilities that affect mobility.
My Contributions
As a senior product designer on the team, I research and designed the rider application. On Carriage, I worked with 1 product designer, 2 product managers, 1 technical product manager, and 2 engineers.

The other product designer designed the driver application and worked together with me on the dispatcher dashboard. 
AppPrototype,Wireframe Flows, and High Fidelity Designs.
My Role
User Research, Usability Testing, Visual Design, and Prototyping.
Paratransit consists of transportation services for people with disabilities who cannot access conventional mass transit options, providing essential access to transportation.

What is Para-transit?
In this project, I took a goal-directed design approach that proved to be quite effective in design efforts. I found qualitative research methods to be the most useful, consisting of user and stakeholder interviews, competitive analysis, usability testing and most importantly the persona construction. Starting off, the design team asked a few questions to reframe the problem.

- "Whom am I designing for? Who are the primary users?"​
- "What kind of goals do they want to accomplish by using this application?"​
- "How might we be able to improve the rider's para-transit experience?"
- ​"Were there any obstacles within the user flow in requesting a ride through CULift' portal?"

We talked to the stakeholder on the business side, CULift, and the rider users to learn about CULift's business model and product experience. This conversation helped us learn about previous research, determine the scope for the project and to better understand the opportunity.